Our Process

AllCare Medical Supply provides the highest quality health care products and services to patients in their home environment. We are driven by principles of extraordinary customer service, superior professionalism and a high degree of teamwork, among ourselves and with our referral agencies. We believe that each employee contributes to the growth and success of our business.

We strive to provide top notch customer service to all our clients.

If you are ever dissatisfied or have a less than exemplary experience with our staff, please feel free to contact us right away. The only way we can make something right is if we know about it. We will be more than happy to do everything within our power to resolve the problem.

How we operate

At AllCare Medical Supply we have spent years developing and perfecting our operations to best serve our client base. Many times this means that we tailor our procedures to be as efficient as possible, taking into account the always demanding and often changing requirements that many insurances impose. Despite our best efforts, there are some things that can’t be helped.  When these delays arise, we continue to put our best foot forward and work through any roadblocks or obstacles that are thrown in our path.

With that in mind, we would like to give you a glimpse into what our daily operations are like here at AllCare. You can check out our About AllCare page and Meet Our Staff there.

Customer Service

We currently have customer service representatives available Monday through Friday, 9:00 a.m. to 5:00 p.m. Orders are processed daily. We work hard to take your orders (via phone, fax, and e-mail) and get them sent out to you in a speedy time frame (sometimes the very next day, but our goal is within 2-3 business days). Our focus is on getting supplies out to clients when they need them. We do our best to make sure mistakes don’t happen, but in the event that they do (ex. wrong delivery address or damaged packages) the Customer Service staff is quick to fix it.

Prior Authorization Department

What is a Prior Authorization Department you may ask? To answer that question, it is where the real process of getting what you need starts. This department processes incoming requests from clients, physicians and clinicians throughout the state of Massachusetts. These requests range from the basic items like diapers and underpads to specialty infant formulas like Neocate or Alimentum. Once the proper documentation is received, it is then reviewed to make sure all the insurance requirements are met. Once determined all proper documentation has been received from the physician, we can apply for the Prior Authorization to the appropriate insurance company (Mass Health, Tufts Public, Commonwealth Care Alliance and Neighborhood Health). Once the insurance company has made a decision, and if the request has been approved, we will then notify our client and send off the first delivery!

Billing

The next step in our process is billing. This deparment works tirelessly to make sure those insurance companies pay up! It takes a lot of work to go from “order sent” to “payment received,” and they work hard to keep things running smoothly. After all, if AllCare couldn’t afford to operate, what would all of our thousands of clients do without us? We shudder to think!

Everything Else

Of course there’s lots of other everyday tasks that are essential to the smooth daily operation of AllCare (record keeping, human resources, financial records, etc.). Our clients are our top priority and we’ll always go the extra mile to keep them confident and happy in our ability to serve their needs.

Insurance We Accept